Frequently Asked Questions
Q: Service Area?A: We (DhopaGhat - ধোপাঘাট) are operating through Dhaka City Corporation Area.
Q: Pickup & Delivery charge? Are these 2 charges seperate?A: Pickup and Delivery total charge is 80 Taka. And 80 taka is for picking up from your home and delivering to your doorstep together.
Q: What is return and damage policy?A: Please visit our terms & policy section to know more.
Q: Service Delivery Time Duration?A: We deliver within 3 to 4 business days including pickup and delivery.
Q: How to contact us?A: Call our hotline number at 01888067067 or email us at firstname.lastname@example.org or visit contact us page.
Q: Do we have any outlet?A: We are an online laundry & dry clean service provider. We do not have any outlet in Dhaka city. We operate from our office and process clothes in our factory. To know more please call our hotline number at 01888067067 or email us at email@example.com or visit contact us page.
Q: How do we take care color and white clothes?A: After picking up clothes, we tag them order wise so that one's clothes doesnt get mixed up with another's. Then we sort them in few ways like white, color, type (silk / regular / other), regular wash, dry clean. After that we do our cleaning process. Our expert team is doing these to keep your clothes from getting lost or discoloured.
Q: Our hotline number availability time?A: Out hotline number is available from 10 am to 7 pm everyday except friday and every govt holidays. Please communicate us with our chat service or send a query through our website if hotline number is not available.
Q: Do we provide 24 hour / urgent delivery service?A: Yes, we do deliver in 24 hours with additional charge of 30% of total value. Here dry clean service is not included in 24 hour service. Also clothes availed in existing offers / packages are not included in this service.
We are a digital one stop online laundry service provider named “ধোপাঘাট”. Our services are wash, iron, dry clean, spot/stain removal, smart packaging, home pickup & delivery. We are serving inside whole Dhaka metropolitan city area for over 6 months now with superior quality, exceptional value and unmatched reliability. We process laundry as per customer’s convenience and specification which saves both time, energy and money. We also pickup and deliver laundry clothes. We use safe and environment friendly detergents, softeners’ along with UV chamber for killing germs that efficiently clean all types of fabrics operated by our team of expert professionals. We also have a dedicated spot/stain removal section which removes all types of stains/spots from clothes.
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